Answer:
Targeting
Explanation:
The customer-driven marketing strategy has 4 different processes:
More specifically, targeting refers to the strategy to select potential customers to whom one product wants to be sold to.
A target market is an identified potential group of consumers (which have common characteristics) which are the most likely purchasers of the product.
In this case, Procter & Gamble selected the Millennials (which is a demographic group who share some common characteristics, different than the X-generation, Baby boomers, and other generations) as potential customers of the Febreeze line of products.
Therefore, by selecting a special population as potential customers they are in the phase of Targeting